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Grievance Redressal Escalation Matrix.

As part of our commitment to transparency and investor protection, the following grievance redressal process outlines how clients can seek timely resolution of concerns related to our research services.

Grievance Redressal Escalation Matrix

Details of Designation

Contact details for grievance redressal by designation
Designation Contact Person Name Address Contact No Email-Id Working hours
Costumer Care Kr Siddhartha Sinha WZ -07, Gaur chauk , Palam New Delhi, Delhi- 110045 96674274217 sidd.cma@gmail.com 9AM - 5PM
Head of Costumer care Kr Siddhartha Sinha WZ -07, Gaur chauk , Palam New Delhi, Delhi- 110045 96674274217 sidd.cma@gmail.com 9AM - 5PM
Compliance officer Kr Siddhartha Sinha WZ -07, Gaur chauk , Palam New Delhi, Delhi- 110045 96674274217 sidd.cma@gmail.com 9AM - 5PM
CEO Kr Siddhartha Sinha WZ -07, Gaur chauk , Palam New Delhi, Delhi- 110045 96674274217 sidd.cma@gmail.com 9AM - 5PM
Principal officer Kr Siddhartha Sinha WZ -07, Gaur chauk , Palam New Delhi, Delhi- 110045 96674274217 sidd.cma@gmail.com 9AM - 5PM

Escalation Process

In case the client is not satisfied with the response, they can lodge a grievance with SEBI through the SEBI SCORES Complaint Portal, or write to any of the offices of SEBI. For any queries, feedback, or assistance, please contact the SEBI Toll-Free Helpline: 1800 22 7575 or 1800 266 7575.

After exhausting the above options, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the SEBI ODR – Online Dispute Resolution Portal.

For more details about the ODR mechanism, fees, timelines, etc., investors may refer to the SEBI Master Circular titled Online Resolution of Disputes in the Indian Securities Market, available on the SEBI website.